Returns & Exchanges
We want you to love your glow; if you are not completely satisfied with your LANEIGE purchase, you may return unopened or gently used products within 30 days of delivery for a full refund. Please note that items marked as final sale or promotional gift sets are not eligible for return.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid USPS return shipping label provided via email.
Package Securely
Place the products in their original packaging or a sturdy box, ensuring they are well-protected, and attach the return label to the outside.
Drop Off & Refund
Drop your package at any authorized USPS location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing