Frequently Asked Questions
Everything you need to know about your favorite Korean beauty rituals.
Are your products 100% authentic?
Yes, we are an authorized retailer of LANEIGE. All products are sourced directly from the manufacturer in South Korea to ensure 100% authenticity and freshness.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse skin reaction, please contact our support team with photos for a specialized return assessment.
Does LANEIGE test on animals?
LANEIGE does not conduct animal testing on its products or ingredients, except where required by law in specific international markets.
Which sleeping mask is right for my skin type?
The Water Sleeping Mask is ideal for all skin types needing hydration, while the Cica Sleeping Mask is formulated for sensitive or stressed skin that requires soothing and strengthening.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.